Provides the basic essentials and includes routine visits during the life of the contract to check and test. These visits are scheduled during normal working hours. It does not include Act of God, Operator Error or Negligence. An emergency support service is also available 365 days a year for option 1, subject to a call out and repairs fee. It does not include Act of God, Operator Error or Negligence.

OPTION 2
Three Star Support & Maintenance

In addition to providing the basic essentials - Option 1. This service includes breakdown calls and repairs resulting from normal wear and tear to the system are carried out during normal working hours 9am-5pm Mon - Fri. without any additional charge. It does not include Act of God, Operator Error or Negligence. Calls outside normal working hours and systems found to be damaged by causes apart from normal wear and tear are subject to a fee.

In addition to Option 1 the equipment warranty is extended from its normal 12 month period to 24 month period from the date of installation. i.e equipment which is found to be defective because of normal wear and tear is replaced free of charge during the times specified above.

Emergency support after hour service is available, subject to a standard charge.

OPTION 3
Five Star Comprehensive

This service includes routine maintenance visits throughout the life of the agreement. It covers call outs due to normal wear and tear at any time day or night. It does not include Act of God, Operator Error or Negligence. Equipment Warranty on Intruder Alarm Systems is extended from 12 months to 24 months and ATA Security reserve the right to negotiate the agreement on an annual basis.